Booking, Cancellation & Refunds | COVID Safety Protocols

Booking Terms and Conditions

Places on workshops are secured and paid for at point of booking online. If you are booking offline, your place will be secured when payment is received. It may be possible to reserve your place for a limited period until payment has been made but this will depend on the number of places available and how far in advance the booking is being made.

REFUNDS & CANCELLATIONS:

If you wish to cancel your booking at any time more than 2 weeks prior to the date of the workshop and you have paid your fees in full, your fee will be refunded minus a 5% administration fee which covers the transaction fees which we are charged. Alternatively you can transfer the full fee to another workshop. If you are cancelling a place which has been booked using a gift voucher, a cash refund cannot be made.

No refunds or transfers can be made to anyone who cancels less than 2 weeks prior to the date of the workshop unless we are able to resell your cancelled place in which case we will refund your deposit / fee minus a 5% administration charge to cover stripe or paypal transaction fees.

Should Dry Water Need To Cancel: In the unlikely event that Dry Water needs to cancel a workshop, you will receive a full refund of the fees paid or we can transfer the value to another workshop, subject to availability. If we need to reschedule due to Covid you will be offered a choice of dates or a full refund.

COVID Safety Terms & Conditions

PRIOR TO ARRIVAL

To ensure your safety and comfort we are following all government guidance with regard to Covid 19 and the Omicron variant and update our procedures regularly.

If you are suffering from symptoms of Covid-19 and testing positive please don't come to the course. Phone or email us and we can rearrange your place on another workshop.

We encourage you to take any additional measures which help you feel safe.

We clean and sanitise the building regularly and have good ventilation / airflow.

Sanitiser is provided and will be available at a number of locations in the building.

We keep class sizes small to ensure there is plenty of space in workshops and are continuing with positive changes that enhance the customer experience such as our fabulous new projector system so that you can see close up demonstrations clearly from anywhere in the room!

PLEASE NOTE: Dry Water is a Not For Profit organisation and the workshops and friends scheme generate us a trading income which supports our work for the community and for people living with dementia and our carers.